Delta Airlines was ranked the best US airline in a prestige poll – with Alaska in second and Allegiant in third – while JetBlue is considered the WORST due to delays and cancellations.

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It’s a competitive list to get to the top, but the best – and worst – airlines in the industry have been ranked and revealed.

Although airlines overall have reduced cancellations and improved arrival times, passenger comments cited baggage handling and tarmac delays among their complaints.

The report, published by the The Wall Street Journal, evaluated on-time arrivals, flight cancellations, extreme delays, baggage handling, tarmac delays, involuntary bumps and complaints for nine major U.S. airlines.

Airlines included Delta, Alaska, Allegiant, Southwest, American, United, Spirit, Frontier and JetBlue.

It's a competitive list to get to the top, but the best - and worst - airlines in the industry have been ranked and revealed.

It’s a competitive list to get to the top, but the best – and worst – airlines in the industry have been ranked and revealed.

Although airlines overall have reduced cancellations and improved arrival times, passenger comments cited baggage handling and tarmac delays among their complaints.

Although airlines overall have reduced cancellations and improved arrival times, passenger comments cited baggage handling and tarmac delays among their complaints.

Topping the list was Delta Airlines, with JetBlue coming in last.

Pulse, a data platform of the airline Anuvu, provided the data on on-time arrivals, flight cancellations and extreme delays of the airline, while other data was provided by the Ministry of Transportation.

According to the WSJ’s 16th annual airline report, Delta Airlines is the best U.S. airline to fly with, for the third time in a row. They did not score lower than fifth place in any category assessed.

Delta had the best on-time arrival rate at 85 percent, up from 81.7 percent in 2022.

However, despite the airline’s top spot, some angry customers recently took to social media to complain about policy changes to Delta Sky Club airport lounges.

The changes, which entered into force on January 1, 2024means those who pay a $695 annual fee for an American Express Platinum card can no longer enter the lounge if they had booked basic economy tickets.

The airline announced policy changes last year in response to record numbers of visitors to its Delta Sky Club airport lounges.

After Delta, it was Alaska Airlines and Allegiant Air, which climbed two spots to third place, thanks to fewer cancellations.

According to the report, 77.6 percent of flights land on time, meaning only 75 percent of flights arrive within 15 minutes of their scheduled arrival.

After Delta, Alaska is the only other airline to achieve 80% on-time arrivals.

JetBlue was the worst on the ground in terms of on-time performance, with a rate of 66.4 percent.

They evaluated on-time arrivals, flight cancellations, extreme delays, baggage handling, tarmac delays, involuntary bumps and complaints for nine major U.S. airlines.

They evaluated on-time arrivals, flight cancellations, extreme delays, baggage handling, tarmac delays, involuntary bumps and complaints for nine major U.S. airlines.

Alaska Airlines was ranked second overall, with the grounding of its Boeing 737 MAX 9 after a near disaster in January not counting in the rankings.

Alaska Airlines was ranked second overall, with the grounding of its Boeing 737 MAX 9 after a near disaster in January not counting in the rankings.

Matt Sparks, Delta’s senior vice president of operations, told the WSJ that the airline’s top marks could be attributed to its employees.

However, Delta does not rank as well for flight cancellations, ranking fifth, despite reducing their cancellations to 1.2 percent of flights from nearly 2 percent, which Sparks said the carrier could still improve.

“If we finish fifth, it means we are letting our customers down,” he admitted.

However, Delta improved towards the end of the year, with a 90% reduction in flight cancellations from October to December, compared to the first part of the year.

According to Sparks, the cancellation rate equates to 1,850 fewer flight cancellations per month.

US Carrier Rankings: The Best and Worst Airlines

Pulse, a data platform of the airline Anuvu, provided the data on on-time arrivals, flight cancellations and extreme delays of the airline, while other data was provided by the Ministry of Transportation.

Generally:

1.Delta

2. Alaska

3. Allegiant

4. Southwest

5. American

6. United

7. Spirit

8. Border

9. JetBlue

United Airlines moved from fourth place to sixth place overall. They also came in second to last in cancellation rates and baggage handling, but much like Delta, a United executive said they improved toward the end of the year.

Although number two, Alaska wins over Delta as the best airline. The airline has the lowest cancellation rate at less than 1 percent, below the average of 1.3 percent.

Overall, airline cancellation rates fell 2.6% in 2022, with the WSJ noting that the 2023 rankings did not take into account the recent Alaska grounding incident Airlines. Boeing 737 MAX 9 after near disaster earlier in January.

Alaska’s disappointment is in baggage handling, where it ranks seventh. If they had ranked higher, they could have overtaken Delta.

“We are committed to improving the performance of our luggage and raising it to the level of reliability we provide in all other categories of our operations,” a spokesperson said in a statement.

Budget airline Allegiant ranked well for not unintentionally kicking passengers off their flights and for making sure their flights take off.

Allegiant improved its flight cancellation rate from canceling four percent of its flights in 2022 to less than one percent in 2023.

However, despite improvements, they still finished sixth overall, ranking lower for on-time arrivals and delays of more than 45 minutes.

Southwest Airlines had a disappointing year, with the fewest complaints in 2022, but a higher complaint rate than any other airline other than Frontier and Spirit. However, the WSJ pointed out that there was a lag in reporting data in some categories.

Nonetheless, the airline has “learned the lessons” from the end of 2022 and “ensured that 2023 is a year of progress,” according to Southwest Chief Operating Officer Andrew Watterson in a statement.

Travelers were less satisfied with Frontier, which averaged 38.5 complaints per 100,000 passengers, four times the average rate of the nine airlines.

Nearly 33 percent of Frontier’s traveler complaints involved flight issues, according to Department of Transportation data, while 18.4 percent involved refunds. The third most common reason for complaints is pricing.

JetBlue finished last in four categories: on-time arrivals, canceled flights, delays of more than 45 minutes and tarmac delays.

Their spokesperson said the airline’s proximity to New York and associated airspace challenges, including weather disruptions and air traffic control issues, were the main factors behind many of the complaints. client.

“We have the highest level of exposure to New York of any airline, and this continues to make a like-for-like comparison with other carriers difficult,” a spokeswoman said in a statement.

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